- Customer Service (7 x 24h)
This is our website official customer service. Need any help, please feel free to contact us. And we will provide 100% reply in 24h if on workdays, enjoy your shopping!
COVID-19 Shipping Notes
At present, The major logistics providers(UPS, Fedex, USPS .etc) in WHOLE USA had reduced many staffs to work because of COVID-19. Meanwhile, The number of parcels has increased sharply in USA. So the logistics providers need more time to sort and ship.
- If your tracking information stay "Shipment information sent to XXX", Our warehouse fulfill your order and send your package to the logistics providers in 24h. That's to say, the logistics providers are trying their best to scan to sort and ship. It takes 4-5 days according to the data we got from the logistics providers because of the number of parcels increased sharply for the logistics providers. In this situation, the customer service of Fedex, UPS .etc will tell you that they DO NOT GET THE PACKAGE according to the status of scan. In fact, the logistics providers need time to scan and proceed to ship next.
- If your tracking information stop, That's to say, that local office of Fedex, UPS, USPS .etc is trying their best to transfer. Please give the logistics providers more 3-5 workdays.
We will pay attention to the status of logistics provider shipping in USA and choose the best and fastest one for your packages in this COVID-19 period.
NO WORRIES! If not get your package, please contact us here first and we will take care of your issue. Keep in touch with us in current US situation.
Thanks for your kindly understanding first!
If have any problem and need help, Please contact us via the form below. Keep in touch.
Hope Safe & Keep heathly!
(Please fill in CS Form first!)
ALBANY, NY 12210
Please DO NOT return to this address. If return, Please fill in the customer service form above for help first.